All your questions answered! Everything you could possibly wish to know (and probably more) about shopping with Koobs. If you can't find the information you're looking for, email our team at hello@koobs.co.uk and they'll get right back to you.

Orders

How may I get assistance with my online order?

Please contact our Customer Service department by email under the "Contact us" section.

How do I change information on my order after it has been placed?

Please contact our Customer Service department as soon as possible by email under the "Contact us" section.

I have placed my order but I still have not received an order confirmation?

You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service department urgently by email under the "Contact us" section.

What if I notice an error after I have placed my order?

Once you've placed an order you will have 24hrs to make amendments. Thereafter, it will be within our automated manufacturing system. However, it may still be possible to amend your order so please contact our Customer Service department urgently by email under the "Contact us" section.